Last updated: 5 August 2026

Change-of-mind returns

Because our artworks are made to order, we do not offer returns, exchanges or refunds if you:

• change your mind;
• choose the wrong size, orientation or frame colour;
• find the product elsewhere at a lower price;
• decide the artwork no longer suits your space; or
• no longer require the artwork after production has commenced.

Please review all product details, measurements, frame options and delivery information carefully before completing your purchase.

Order changes and cancellations

If you need to change or cancel an order, please contact us as soon as possible. We will do our best to assist if production has not yet commenced.

Once production has begun, changes or cancellations may not be possible because materials and production resources have already been committed to your custom order.

Damaged artwork

If your artwork arrives damaged, please contact us within 14 days of delivery where reasonably possible. Include:

• your order number;
• a clear description of the damage;
• photographs of the artwork;
• photographs of the outer packaging and shipping label; and
• any other information reasonably required to assess the issue.

Please retain the artwork and its original packaging until we have completed our assessment. Once the damage is confirmed, we will provide an appropriate remedy, which may include a replacement, repair or refund depending on the circumstances and your rights under the Australian Consumer Law.

Faulty, incorrect or misdescribed artwork

Please contact us promptly if your artwork is faulty, materially different from its description, or not the product or variant you ordered.

We may request photographs and other reasonable information so we can assess the issue. If the artwork does not meet the consumer guarantees under the Australian Consumer Law, we will provide the remedy required by law.

Natural and screen variations

Colours may appear slightly different depending on your screen settings, lighting conditions and the materials used during production. Minor variations that are inherent to the production process are not necessarily faults.

This does not affect your rights if the artwork is materially different from its description or sample, or otherwise fails to meet a consumer guarantee.

Returning an approved item

Please contact us before returning any artwork. Unauthorised returns may not be accepted.

If we confirm that an artwork is damaged, faulty, incorrect or otherwise covered by the Australian Consumer Law, we will provide return instructions and cover reasonable return shipping costs where required.

Approved refunds

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days after processing for the refund to appear, depending on your bank or payment provider.

Original and return shipping charges will be handled in accordance with your rights under the Australian Consumer Law and the circumstances of the claim.